OTRS is the leading open-source service innovation suite and includes Help Desk, an ITIL-compatible IT service management (ITSM) solution, an iPhone App and an underlying technology platform. It provides web interface to administer and manage the tickets. Email notifications will be sent out for new tickets and follow-ups. 
 
 Output of reports could be saved as PDF format. It has support for multiple databases. Full text search is provided to search the tickets. LDAP authentication support is available. There are lot more features available with this product. It has more than 80,000 installations around the world. OTRS Group offers global consulting, customization and support services.

OTRS is the leading open-source service innovation suite and includes Help Desk, an ITIL-compatible IT service management (ITSM) solution, an iPhone App and an underlying technology platform. It provides web interface to administer and manage the tickets. Email notifications will be sent out for new tickets and follow-ups.

OTRS - Helpdesk platform in Perl

Pirsch is a simple, cookie-free, and open-source web analytics solution that easily integrates into your website or backend.
Pirsch generates a unique fingerprint for each visitor. The fingerprint is a hash of the visitors IP address, User-Agent, the date, and a salt. The tracking works without invading the visitor's privacy. It doesn't use cookies and no personal information is stored, making it GDPR-, CCPA-, and PECR-compliant. If used on the server-side, Pirsch can track visitors using ad blockers.
You can receive detailed insights on all your numbers in real-time. Filter statistics with a single click and connect to Google Search Console to see what searches led people to your website without leaving your dashboard.
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Pirsch is a simple, cookie-free, and open-source web analytics solution

Pirsch - Simple, cookie-free, and open-source web analytics solution

A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. Designed by along-side many unsatisfied users of available ticketing systems; this is the most user-friendly, advanced ticketing system available. Its feature includes:
 <UL>
	<LI>Integrated with Active Directory</LI>
	<LI>Intuitive Interface</LI>
	<LI>Fully Customizable</LI>
	<LI>No Client installation</LI>
	<LI>Integrated FAQ/Help Section</LI>
	<LI>Light Weight - Entire program is under 13mb - including images.</LI>
	<LI>Email integration</LI>
 </UL>

A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. Designed by along-side many unsatisfied users of available ticketing systems; this is the most user-friendly, advanced ticketing system available.

SlickTicket

OpenProject is free and open source web-based project collaboration software. It supports your project teams throughout the whole project life cycle. The software is developed by an active international community, governed by the OpenProject Foundation. It helps to organize project requirements, tasks, bugs, risks etc, Assign responsibilities, Configure workflows, Agile support, Easily track the projects and much more.  

OpenProject - Web-based project management system built on Ruby on Rails

Sinergia is a ASP.NET Workflow Foundation and Windows Communication Foundation based free help desk solution, developed in CSharp. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs. It provides Help Desk Ticket Management, Claim Management and Order tracking solution. Look and feel, data structures, and business processes are customizable.

Sinergia is a ASP.NET Workflow Foundation and Windows Communication Foundation based free help desk solution, developed in CSharp. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs. It provides Help Desk Ticket Management, Claim Management and Order tracking solution.

Sinergia - free help desk framework in CSharp

Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs. 

Eventum - issue tracking system

It does everything from bug tracking and customer support to project management and to-do lists. It is light weight and web based as it is written in CGI. It has support for Ticket monitoring, Custom fields, Inventory Tracking, Custom fields, Email alerts, File attachments etc. 

 It has reporting and search functionality. It does have backup and restore functionality to migrate the data. 

 Demo: <A HREF="http://www.troubleticketexpress.com/trouble-ticket-demo.html" target="_blank">http://www.troubleticketexpress.com/trouble-ticket-demo.html</A>

It does everything from bug tracking and customer support to project management and to-do lists. It is light weight and web based as it is written in CGI. It has support for Ticket monitoring, Custom fields, Inventory Tracking, Custom fields, Email alerts, File attachments etc.

Trouble ticket express - Help desk software in Perl and CGI

Request Tracker (RT) is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years. 

 It has loads of features like Dashboard support, Seamless PGP support for mails, Richtext editing, Time tracking etc. It has support of more than 15 languages. RT provides a REST API and even a command-line client to talk to RT from other programs and integrate with other systems.

Request Tracker is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years.

Request Tracker - issue tracking system in CGI and Perl

eTicket is a electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use help desk solution for any website. It uses Perl gateway, PHP back end, and MySQL database. It has support to add file attachments.

eTicket - PHP based electronic support ticket system

OSTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

OSTicket - support ticket solution

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems. It has features like email notification, Built in reporting, Windows authentication. 
 
 It does have pager support. Good search functionality. User could track the progress of their problems and could submit additional information. 

 Demo: <A HREF="http://www.liberum.org/demo/logon.asp?URL=/demo/Default.asp" target="_blank">http://www.liberum.org/demo/logon.asp?URL=/demo/Default.asp</A>

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems. It has features like email notification, Built in reporting, Windows authentication etc.

Liberum - help desk in ASP

OpenSupports is a Support System. It is completely free and open. You can create staff members who will help you to answers as tickets. Also, you can have an articles library for your users. Users can send support tickets and they will be answer by your staff members. This script can be applied to any website which supports PHP and MySQL. A script totally recommended,OpenSupports can be the solution for many webmasters.

OpenSupports - PHP based Support System

Cerbero is a simple js library that gives you the ability to track everything your users are doing on your web page.  It is designed to weigh as little as possible on the main thread by delegating the most complex computations to a webworker.

Cerbero - Track your users interactions

The open source ticket/issue tracker that can track anything. It supports multiple projects and each project could have flexible fields, categories, status and status workflows. Data could be exported as CSV. Each User can customize their own dashboard. Demo: <A HREF="http://demo.elastik.jarofgreen.co.uk/mod.DemoSignUp/" target="_blank">http://demo.elastik.jarofgreen.co.uk/mod.DemoSignUp/</A>

The open source ticket/issue tracker that can track anything. It supports multiple projects and each project could have flexible fields, categories, status and status workflows. Data could be exported as CSV. Each User can customize their own dashboard.

Elastik - issue tracker that can track anything 

Gpredict is a real time satellite tracking and orbit prediction program for the Linux desktop. It uses the SGP4/SDP4 propagation algorithms together with NORAD two-line element sets (TLE). Its features include:
<ul>
<li>Tracking of a large number of satellites only limited by the physical
 memory and processing power of the computer</li>
<li>Display the tracking data in lists, maps, polar plots and any combination
 of these</li>
<li>Have many modules open at the same either in a notebook or in their own
 windows. The modules can also run in full-screen mode</li>
<li>You can use many ground stations</li>
<li>Predict upcoming passes</li>
<li>Gpredict can run in real-time, simulated real-time (fast forward and
 backward), and manual time control</li>
<li>Doppler tuning of radios via Hamlib rigctld</li>
<li>Antenna rotator control via Hamlib rotctld</li>
</ul>

Gpredict is a real time satellite tracking and orbit prediction program for the Linux desktop. It uses the SGP4/SDP4 propagation algorithms together with NORAD two-line element sets (TLE).

Gpredict - Satellite Tracking Application

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