Live Helper Chat is an Open source live support chat for your website with bot, Voice & Video & ScreenShare, AI, Rest API integrations. You can also use LHC with any AI like Rasa or DeepPavlov. 
 
Its features include: 
<ul>
<li><a href="https://doc.livehelperchat.com/docs/how-to-use-bot" rel="nofollow">Bot</a> with possibility to integrate any third party AI</li>
<li>XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...)</li>
<li>Chrome extension</li>
<li>Repeatable sound notifications</li>
<li>Work hours</li>
<li>See what user see with screenshot feature</li>
<li>Drag &amp; Drop widgets, minimize/maximize widgets</li>
<li>Multiple chats same time</li>
<li>See what users are typing before they send a message</li>
<li>Multiple operators</li>
<li>Send delayed canned messages as it was real user typing</li>
<li>Chats archive</li>
<li>Priority queue</li>
<li>Chats statistic generation, top chats</li>
<li>Resume chat after user closed chat</li>
<li>All chats in single window with tabs interface, tabs are remembered before they are closed</li>
<li>Chat transcript print</li>
<li>Chat transcript send by mail</li>
<li>Site widget</li>
<li>Page embed mode for live support script or widget mode, or standard mode.</li>
<li>Multilanguage</li>
<li>Chats transfering</li>
<li>Departments</li>
<li>Files upload</li>
<li>Chat search</li>
<li>Automatic transfers between departments</li>
<li>Option to generate JS for different departments</li>
<li>Option to prefill form fields.</li>
<li>Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.</li>
<li>Cronjobs</li>
<li>Callbacks</li>
<li>Closed chat callback</li>
<li>Unanswered chat callback</li>
<li>Asynchronous status loading, not blocking site javascript.</li>
<li>XML, JSON export module</li>
<li>Option to send transcript to users e-mail</li>
<li>SMTP support</li>
<li>HTTPS support</li>
<li>No third parties cookies dependency</li>
<li>Previous users chats</li>
<li>Online users tracking, including geo detection</li>
<li>GEO detection using three different sources</li>
<li>Option to configure start chat fields</li>
<li>Sounds on pending chats and new messages</li>
<li>Google chrome notifications on pending messages.</li>
<li>Browser title blinking then there is pending message.</li>
<li>Option to limit pro active chat invitation messages based on pending chats.</li>
<li>Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.</li>
<li>Users blocking</li>
<li>Top performance with enabled cache</li>
<li>Windows, Linux and Mac native applications.</li>
<li>Advanced embed code generation with numerous options of includable code.</li>
<li>Template override system</li>
<li>Module override system</li>
<li>Support for custom extensions</li>
<li>Changeable footer and header content</li>
<li>Option to send messges to anonymous site visitors,</li>
<li>Canned messages</li>
<li>Informing then operator or user is typing.</li>
<li>Option to see what user is typing before he sends a message</li>
<li>Canned messages for desktop client</li>
<li>Voting module</li>
<li>FAQ module</li>
<li>Online users map</li>
<li>Pro active chat invitatio</li>
<li>Remember me functionality</li>
<li>Total pageviews tracking</li>
<li>Total pageviews including previous visits tracking</li>
<li>Visits tracking, how many times user has been on your page.</li>
<li>Time spent on site</li>
<li>Auto responder</li>
<li>BB Code support. Links recognition. Smiles and few other hidden features :)</li>
<li>First user visit tracking</li>
<li>Option for customers mute sounds</li>
<li>Option for operators mute messages sounds and new pending chat's sound.</li>
<li>Option to monitor online operators.</li>
<li>Option to have different pro active messages for different domains. This can be archieved using different identifiers.</li>
<li>Dekstop client supports HTTPS</li>
<li>Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.</li>
<li>Option for operator set online or offline mode.</li>
<li>Desktop client for</li>
<li>Windows</li>
<li>Linux</li>
<li>Mac</li>
<li>Flexible permission system:</li>
<li>Roles</li>
<li>Groups</li>
<li>Users</li>
</ul>

Live Helper Chat is an Open source live support chat for your website with bot, Voice & Video & ScreenShare, AI, Rest API integrations. You can also use LHC with any AI like Rasa or DeepPavlov. 

Live Helper Chat - Live support for your website

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. 
 
Features: 
<ul>
<li>No limitations on the number of users, tickets, etc.</li>
<li>100% Mobile-friendly.</li>
<li>Multilingual (English, French, Japanese, Italian, Polish, Portuguese, Russian, Dutch, German, Spanish, Swedish).</li>
<li>Seamless email integration.</li>
<li>Web installer &amp; updater.</li>
<li>Starred conversations.</li>
<li>Forwarding conversations.</li>
<li>Merging conversations.</li>
<li>Moving conversations between mailboxes.</li>
<li>Phone conversations.</li>
<li>Sending new conversations to multiple recipients at once.</li>
<li>Push notifications.</li>
<li>Following a conversation.</li>
<li>Auto reply.</li>
<li>Notes.</li>
<li>Pasting screenshots from the clipboard into the reply area.</li>
<li>Configuring notifications on a per user basis.</li>
<li>Open tracking.</li>
<li>Editing threads.</li>
<li>Search.</li>
</ul>

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. 


FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative) 

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Live Helper Chat - Live support for your website

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Live Helper Chat - Live support for your website

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

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