FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout.

Features:

• No limitations on the number of users, tickets, etc.
• 100% Mobile-friendly.
• Multilingual (English, French, Japanese, Italian, Polish, Portuguese, Russian, Dutch, German, Spanish, Swedish).
• Seamless email integration.
• Web installer & updater.
• Starred conversations.
• Forwarding conversations.
• Merging conversations.
• Moving conversations between mailboxes.
• Phone conversations.
• Sending new conversations to multiple recipients at once.
• Push notifications.
• Following a conversation.
• Auto reply.
• Notes.
• Pasting screenshots from the clipboard into the reply area.
• Configuring notifications on a per user basis.
• Open tracking.
• Editing threads.
• Search.